Communication Skills Development
Participants are exposed to a range of activities, exercises and other methodologies to develop their knowledge and skills. Workshop Contents include:
Good Vs. Effective Communication
Effective Communication Pyramid
Techniques to develop Oral Communication Skills
Techniques to develop Written Communication Skills
2. Language Skills Enhancement
This program focuses on developing the language skills of the participants through knowledge check, concept sharing, concept application, skills check and application. Workshop Contents include:
Components of Language
Thought Processing
Grammar and its application
Techniques to develop Language Skills
3. Accent Neutralization
The aim of this program is to expose participants to a range of listening and speaking exercises in order to reduce their Mother Tongue Influence (MTI) and develop a clear and globally recognized accent. Workshop Contents include:
Stages of Accent Neutralization
Vowel and Consonant Sounds
Syllable Stress
Voice Modulation
Intonation
4. Cultural Sensitization
This workshop takes the participants through a simulation based module to understand the finer details and application of a particular culture or that of global customers. Workshop Contents include:
Culture and its various dimensions
Customer psychology and types
General Customs, Mannerism, Language
Application based upon the participants’ needs
Workshop Delivery Style
These sessions are full of active learning methodologies like:
Exercises
Activities
Learning games
Drills
Video Clips
Audio Clips
Group Exercises
Skits
Role plays
Listening Exercises
Mock Calls
