Transforming organizational culture to put customer value at the center of every IT operation — that’s what Lean IT is about. Earning APMG-International’s Lean IT Foundation certification illustrates your ability to champion Lean IT projects within your organization to achieve operational excellence.
This course is designed to help you achieve your Lean IT Foundation Certification and adopt Lean IT in your organization while freeing up assets for process improvements, relieving pressure on resources, reducing wasteful activities, and easing resistance to change.
About Lean IT Foundation with Case Study
Course Objective:
Prepare for the Lean IT Foundation certification exam
Achieve operational excellence through improved agility, service quality, and efficiency
Involve all employees to continually improve services and preserve value with less effort
Optimize IT operations and processes supporting the most business-critical applications and services
Implement a rigorous problem solving process to achieve greater strategic and financial value
Pre-requirements:
Working knowledge at the level of:
Course 918, Agile Fundamentals: Scrum, Kanban, Lean & XP
Course Outline
What is Lean?
Introduction to Lean
Definition of Lean IT
Historical development of Lean and Toyota Production System
5 key Lean principles: customer value, value stream, flow, pull, and perfection
Study waste (muda), variability (mura), and overburden (muri)
Classification of Lean activities: value-add, necessary non-value-add, and non-value add
Utilizing the Deming circle for quality improvement
Discussing the key players: Shingo Prize
Lean IT Dimensions
Focusing on the Customer
Identifying the Voice of the Customer (VoC)
Considering types of customers and customer values
Reviewing the concept of Critical to Quality (CTQ)
Analyzing the VoC
Linking the VoC to CTQs
Identifying other sources of continuous improvement
Improving Existing Processes
Defining process and the basic processes in an organization
Utilizing goal, result, input, throughput, output, customer
Push and pull concepts
Definition of SIPOC mode
Value Stream Map
Importance of process metrics
Value improvement sources including heijunka and 5S
Enhancing Operational Performance
Improvement of performance to Deming circle
Key Performance Indicators
Time as an important factor within IT
Process Cycle Efficiency and Value Stream Mapping
Using skill and knowledge to ensure performance
Organization
Communication cascade and performance dialogue
Organizational requirements for Lean IT structuring
Speed of communication throughout the organization
The goal of management to empower employees
Kanban and other visual management boards
Behavior and Attitude
Types of Lean behavior
Traditional versus Lean management
Lean leadership: Go see, ask why, and show respect
Making your lean transformation a long term success
Kaizen
Understanding the concept of Kaizen
Relating Kaizen to system, process and activity
Identifying Kaizen Events, Tools and Pitfalls
DMAIC: Define, Measure, Analyze, Improve and Control
Applying A3 to problem solving
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